Refund Policy
Last updated: 26 September 2026
VRIXON is operated by Vrixon Pty Ltd (registration in progress, ABN pending), based in Queensland, Australia. Please note: our checkout and payment processing are not yet live, so no orders can currently be placed. This policy will apply to all orders once sales begin.
30-day returns
We offer 30-day returns. If you change your mind, you may request a return within 30 days of your order arriving.
- Items must be unworn, with original tags attached.
- Return freight is covered by VRIXON.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In general terms: if a product has a major failure — for example, it is faulty, unsafe, or significantly different from its description — you may choose a refund or a replacement. If the failure is minor, we may choose to repair or replace the item, or provide a refund, within a reasonable time. These consumer guarantee rights apply in addition to our 30-day returns policy and are not limited to 30 days.
How to start a return
To request a return — whether for a change of mind or a faulty, damaged or incorrect item — contact us at support@vrixon.com.au with your order number and the reason for the return. We will reply with instructions on how and where to send the item.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, contact us at support@vrixon.com.au as soon as possible with your order number and photos of the issue. We will cover reasonable return shipping costs for items that are faulty, damaged or not as described, consistent with your rights under the Australian Consumer Law.
How refunds are paid
Once we receive and check your returned item, we will issue your refund to your original payment method via Stripe. We process refunds promptly once your return is received and checked. We process refunds promptly once your return is received and checked.
Exchanges
For a different size or colour, return your item for a refund and place a new order.
What we're not claiming yet
- This page is a structural draft grounded in the site's confirmed 30-day returns policy and the standard Australian Consumer Law consumer guarantees. It has not had legal review.
Contact
Returns and refund enquiries: support@vrixon.com.au. Postal address: available on request.