Frequently Asked Questions

Where do you ship?

We ship Australia-wide and to selected international destinations. See our Shipping page for rates and timeframes.

What size should I order?

Every product page includes a detailed size guide measured in centimetres. If you are between sizes, we recommend sizing up for an oversized fit or down for a closer fit.

What are your products made from?

We use heavyweight cotton, cotton-poly fleece, and brushed French terry. Fabric weights and composition are listed on each product page.

Can I change or cancel my order?

Contact us as soon as possible. Once an order enters fulfilment we cannot modify it, but we can help you arrange a return after delivery.

How do I contact support?

Use the chat widget on any page, or email hello@vrixon.com.au. We aim to respond within one business day.